Project Overview
Customer Message Sorting automatically categorizes and prioritizes customer messages based on predefined criteria, improving response times and customer satisfaction.
Features
- Automatic Categorization: Classifies messages into predefined categories.
- Priority Ranking: Ranks messages based on urgency and importance.
- User Interface: Provides a dashboard for viewing and managing messages.
- Notifications: Alerts users to high-priority messages.
Implementation
Frontend
- Framework: React.js
- Styling: CSS and Bootstrap for a clean and responsive design.
- API Calls: Axios for making HTTP requests to the backend.
Backend
- Framework: Node.js with Express.js
- Database: MongoDB for storing message data.
- AI/ML: Uses machine learning algorithms for message classification and prioritization.
Approach
- Setup: Initialized the project with Create React App for the frontend and set up an Express server for the backend.
- Design: Developed reusable components for the message dashboard and notification system.
- AI Integration: Implemented machine learning models to classify and prioritize messages.
- API Integration: Used Axios for API calls to manage messages and user data.
- State Management: Used Redux to manage the global state, including message data and user notifications.
- Testing: Conducted thorough testing to ensure all features work seamlessly across different devices and screen sizes.
Problem Solved
Customer Message Sorting improves customer service efficiency by automating the classification and prioritization of messages, ensuring timely responses to high-priority issues.